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Billing tips for cleaners

Cleaning clients argue about scope more than price, so your invoice should prove what you did. List every room or zone serviced, not just 'house clean,' and call out the add-ons — inside the oven, inside the fridge, the interior windows, the baseboards — because that is what separates a $90 tidy from a $320 deep clean. When a client says 'I thought that was included,' pointing at the line item ends the conversation. For recurring clients, put the visit schedule on the invoice: 'Weekly, Tuesdays, 1.5 hrs.' It prevents the classic dispute where a client claims they were billed for a visit that didn't happen. Keep your hourly and flat rates consistent across the invoice — mixing a flat visit rate with an hourly add-on is fine, but state which is which on each line. Charge for supplies explicitly, even if it is a few dollars. Consumables — cloths, solutions, sponges — get eaten silently and clients never see that cost. A modest supplies line keeps your real margin visible. If you hold keys or alarm codes, a small lockout or key-handling fee is normal and worth stating up front in your terms, not added as a surprise. Set payment terms to due on receipt for one-time cleans and net seven for recurring; cleaners get stretched on receivables more than any trade because clients treat cleaning as optional. A late fee of 1.5 percent per month, stated on the invoice, gives you a way to collect. Always confirm whether your state taxes cleaning services — several US states tax commercial cleaning but exempt residential, and billing the wrong way triggers audit interest.

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